7det Privacy Policy — How We Protect and Manage Your Personal Data

This Privacy Policy ("Policy") describes how 7det ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("User", "Player", "you", "your") who access or use the services available at 7det. This Policy applies to all users of the 7det platform, including registered account holders, visitors who have not yet created an account, and any individual who interacts with our customer support team.

By creating an account or otherwise using the 7det platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the platform immediately.

For the purposes of this Policy, 7det is the data controller — the entity that determines the purposes and means of processing your personal data. All inquiries, data subject requests, and complaints relating to personal data held by 7det should be directed to our support team using the contact details set out in Section 14 of this Policy.

7det is committed to handling all personal data in accordance with recognised principles of data protection, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. These principles are embedded into our internal data-handling policies, staff training programmes, and technology infrastructure.

7det collects personal data through the following channels:

• Direct submission: Information you provide when creating an account, completing identity verification, making a deposit or withdrawal, submitting a support request, or participating in a promotion.
• Automated technical collection: Data collected automatically when you interact with the platform, including your IP address, device identifiers, browser type, operating system, session timestamps, and clickstream data.
• Payment processors: Transaction confirmation and reference data received from payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard.
• Game providers: Game session data, round outcomes, and return-to-player records shared by certified third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, for the purposes of dispute resolution and responsible gaming monitoring.
• Identity verification partners: Verification outcomes and risk scores from KYC service providers used to confirm the identity and age of registered players.
• Cookies and similar technologies: See Section 6 for a full description of how 7det uses cookies and tracking technologies.

7det uses your personal data for the following purposes:

• Account administration: Creating, managing, and securing your 7det account, including processing registration details, managing login credentials, and applying responsible gaming controls.
• Identity and age verification: Confirming that you are at least 21 years of age and that your registration information is accurate, in line with our platform eligibility requirements.
• Transaction processing: Processing deposits and withdrawals in Bangladeshi Taka (BDT) via your nominated payment method, and maintaining an accurate record of your financial activity on the platform.
• Fraud and money laundering prevention: Monitoring account activity, transaction patterns, and technical indicators to detect and prevent fraudulent, abusive, or criminal use of the platform.
• Customer support: Responding to inquiries, resolving disputes, processing account closure requests, and delivering technical assistance via live chat and email.
• Responsible gaming: Analysing gameplay patterns and session data to identify potential signs of problem gambling behaviour and, where appropriate, proactively reaching out to affected players or applying account-level protections.
• Platform improvement: Using aggregated, anonymised usage data to improve game selection, user interface design, payment flow performance, and overall platform quality.
• Legal and regulatory compliance: Retaining records as required by applicable financial, anti-money laundering, and consumer protection laws.
• Marketing (consent-only): Sending promotional communications — including bonus offers and seasonal campaigns — to players who have opted in. See Section 10 for full details.

7det does not sell, rent, or trade your personal data to any third party. We share your data only with the limited categories of recipients described below, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, for the purpose of processing financial transactions on your account.
• Game providers: Certified third-party studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive session identifiers and stake data as required to deliver the game experience and resolve disputes.
• Identity verification partners: KYC providers who assist with age verification, document authentication, and anti-fraud screening.
• IT and infrastructure providers: Cloud hosting, database management, and cybersecurity service providers who support the technical operation of the 7det platform under strict data-processing agreements.
• Legal and regulatory authorities: Law enforcement agencies, financial intelligence units, or other governmental bodies when disclosure is required by applicable law or court order.
• Business succession: In the event of a merger, acquisition, or asset sale involving 7det, your personal data may be transferred to the successor entity, subject to equivalent data-protection commitments.

7det uses cookies and similar tracking technologies to operate the platform, maintain session continuity, prevent fraud, and improve the user experience. The following categories of cookies are in use:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing identifiers. These cookies cannot be disabled without disrupting your ability to use the platform.
• Functional cookies: Used to remember your preferences, such as language settings, last visited game category, and responsible gaming tool settings.
• Analytics cookies: Used to collect anonymised, aggregated data about how users navigate the platform — including page visit frequency, session length, and feature usage — to guide platform improvement decisions.
• Security and fraud-prevention cookies: Used to detect bot activity, recognise known fraudulent device fingerprints, and flag suspicious login patterns.

7det does not use third-party advertising or retargeting cookies. You may configure your browser to block or delete cookies; however, doing so may affect the functionality of certain platform features. Continued use of the 7det platform without adjusting your cookie settings constitutes acceptance of our cookie practices as described in this section.

7det retains personal data for no longer than is necessary to fulfil the purposes described in this Policy, subject to any longer retention periods required by applicable law. The following retention guidelines apply:

• Active account data: Retained for the duration of your active account relationship with 7det.
• Post-closure account data: Following account closure, core identity and transaction records are retained for a minimum of five years to satisfy anti-money laundering and financial recordkeeping obligations.
• Support communications: Live chat transcripts and email correspondence are retained for two years from the date of the interaction, unless required for ongoing dispute resolution.
• Technical and usage data: Anonymised aggregated analytics data may be retained indefinitely. Individual-level technical data is retained for up to 12 months from the date of collection.
• Marketing consent records: Records of consent or withdrawal of consent for marketing communications are retained for the duration of the account relationship and for five years following account closure.

When personal data is no longer required, it is securely deleted or anonymised in line with 7det's internal data destruction procedures.

7det implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key measures include:

• SSL/TLS encryption: All data in transit between your device and 7det's servers is encrypted using current industry-standard TLS protocols.
• Encryption at rest: Sensitive data categories — including payment credentials, identity documents, and passwords — are stored in encrypted form.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Staff with data access privileges are subject to background screening and ongoing security training.
• Intrusion detection: 7det's infrastructure is monitored around the clock for unusual access patterns, attempted breaches, and known malicious indicators.
• Vulnerability management: The platform undergoes regular security assessments, including penetration testing and code review, to identify and remediate vulnerabilities before they can be exploited.

As a user of the 7det platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all data subject requests within 30 days of receipt.

• Right of access: You have the right to request a copy of all personal data 7det holds about you, along with information about how that data is processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you have the right to request that 7det delete your personal data. Note that this right is subject to our legal obligation to retain certain records — for example, financial and identity records required for AML compliance cannot be deleted on request.
• Right to restriction of processing: You may request that 7det restrict the processing of your personal data in defined circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider, where technically feasible.
• Right to object: You have the right to object to the processing of your data where 7det relies on legitimate interests as the legal basis, including profiling for responsible gaming monitoring purposes.
• Right to withdraw consent: Where processing is based on your consent — for example, marketing communications — you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

7det will only send you promotional communications — including bonus offers, new game announcements, seasonal promotions related to events such as the BPL, IPL, T20 World Cup, Eid, or Pohela Boishakh — if you have given your explicit consent to receive them. Consent is collected at the point of account registration and can be adjusted at any time via your account settings panel.

If you wish to withdraw marketing consent after registration, you may do so by updating your communication preferences in your account dashboard or by contacting [email protected]. Withdrawal of marketing consent will not affect your ability to use any core platform features and will not impact your eligibility for standard platform bonuses that do not rely on direct marketing outreach.

7det does not send unsolicited commercial communications to individuals who have not created an account or who have not provided consent. We do not use third-party data brokers to source marketing lists.

7det is strictly an adult platform. Access is permitted only to individuals who are 21 years of age or older. 7det does not knowingly collect personal data from individuals under the age of 21. If we discover that personal data has been submitted by a person under the minimum age, that account will be closed immediately, any balance will be returned to the depositing payment method, and all associated personal data will be deleted from our systems without delay.

If you are a parent or guardian and have reason to believe that a person under 21 in your care has created a 7det account, please contact our support team immediately at [email protected]. We will investigate and take appropriate action within one business day of receiving your notification.

In the course of operating the 7det platform, your personal data may be transferred to and processed in countries outside Bangladesh. This may occur, for example, when data is processed by our cloud infrastructure provider, our game studio partners (such as Pragmatic Play, Evolution Gaming, or NetEnt), or our KYC verification partner.

Where personal data is transferred internationally, 7det takes steps to ensure that appropriate safeguards are in place. These may include standard contractual clauses, data-processing agreements that impose equivalent data-protection standards to those applied within Bangladesh, and technical measures such as encryption. By using the 7det platform, you acknowledge and consent to your personal data being transferred internationally in accordance with this Policy.

7det reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered users by email or via an in-platform notification prior to the changes taking effect. The "Last Updated" date at the top of this document will be revised to reflect the date of the most recent amendment.

Continued use of the 7det platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the platform and contact our support team to close your account.

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or want to raise a complaint about the way 7det has handled your personal data, please contact us using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 inside the 7det platform
• Support Hours: Around the clock — Bangladesh Standard Time (BST, UTC+6)

We aim to acknowledge all data-related inquiries within 2 business days and to resolve them fully within 30 calendar days. For complex requests, we will keep you informed of progress throughout the handling period. All communications regarding data subject rights should clearly state your registered account email address and the specific nature of your request to allow us to locate your records efficiently.